Perform a wireless network diagnostic testįrom the product control panel, you can run a diagnostic test that provides information about the wireless network settings.ġ. Reconfigure the wireless setup for the product. If the numbers are not the same, the devices are not connecting to the same network. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.Ĭ. Make sure that the router or product connects to the same network that the computer connects to.ī. If the window displays round-trip times, the network is working.Ĥ. Type ping followed by the router IP address.įor Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.Ĭ. For Windows, click Start, click Run, type cmd, and then press Enter.ī. Open a command-line prompt on your computer. Test network communication by pinging the network.Ī. To verify if the network has lost communication, try connecting other devices to the network.ģ. Make sure that the network cable is not connected.Ģ.
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